Last updated: September 13, 2026
This Refund Policy applies to paid licenses of GoGetBooking sold by GoGetBooking through Freemius (Merchant of Record). The exact guarantee shown at Freemius checkout controls if it differs from this page.
Our guarantee
We offer a 14-day money-back guarantee on new paid purchases of GoGetBooking Pro (or equivalent paid plans).
If the product does not meet your needs, you may request a full refund within 14 days of the original purchase date. This is intended to give you time to install, activate, and evaluate the plugin on a real WordPress site.
How to request a refund
- Email sales@gogetbooking.com from the address used at checkout, or use the Freemius customer portal / “Request Refund” option if available for your order.
- Include your order ID or license key and a short reason (optional but helps us improve).
- We (or Freemius on our behalf) will process eligible refunds as soon as reasonably possible. Refunds are returned to the original payment method.
What is covered
- First-time purchases within the 14-day window.
- Cases where the plugin cannot be made to work on a supported WordPress environment after reasonable support.
What is not covered / may be declined
- Requests made after the 14-day period.
- Renewals, upgrades, or additional site licenses after you have already used the product extensively beyond the refund window (unless Freemius checkout terms say otherwise).
- Issues caused solely by incompatible third-party themes/plugins, custom code, or unsupported hosting, when a supported environment works.
- Abuse of the refund policy (repeated buy–refund cycles, sharing license keys, chargebacks after a refund was already available).
Subscriptions & renewals
If your plan auto-renews, cancel before the renewal date to avoid the next charge. Refunds for renewals follow the same 14-day window from that renewal charge unless stated otherwise at checkout.
Chargebacks
Please contact us before filing a chargeback with your bank or PayPal. Chargebacks after a valid purchase may result in license revocation. Freemius, as Merchant of Record, handles payment disputes according to its policies and card-network rules.
Contact
Refunds & billing: sales@gogetbooking.com